Welcome to Snowlax ("Snowlax," "we," "us," or "our"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered note-taking and content generation application and services (collectively, the "Service"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access or use the Service.
1. Information We Collect
We may collect information about you in a variety of ways. The information we may collect via the Service includes:
a. Personal Data You Provide to Us
- Account Information: When you register for an account, we collect information such as your name, email address, and password.
- User Content: We collect the notes, documents, text, prompts, images, PDFs, and any other content you create, upload, or share while using the Service ("User Content"). This includes content generated with or through our AI features.
- Communications: If you contact us directly (e.g., for customer support), we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
- Payment Information: If you subscribe to our paid services, we (or our third-party payment processors) will collect payment and billing information necessary to process your transactions. We do not store full credit card numbers.
b. Data We Collect Automatically
- Usage Data: We automatically collect certain information when you access and use the Service, such as your IP address, browser type, operating system, device information, pages viewed, features used, dates and times of access, and other diagnostic data.
- Cookies and Similar Technologies: We use cookies and similar tracking technologies to track activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
2. How We Use Your Information
We use the information we collect in various ways, including to:
- Provide, operate, maintain, and improve our Service, including our AI features.
- Process your registration and manage your account.
- Process your subscriptions and payments.
- Personalize your experience with the Service.
- Respond to your comments, questions, and requests, and provide customer service and support.
- Communicate with you about promotions, upcoming events, and other news about products and services offered by Snowlax (you may opt-out of marketing communications at any time).
- Monitor and analyze trends, usage, and activities in connection with our Service to improve its functionality and user experience.
- Develop new products, services, features, and functionality.
- For security purposes, including to detect, prevent, and address fraud, security breaches, and other harmful activities.
- Comply with legal obligations and enforce our terms and policies.
- AI Model Improvement: We may use User Content (such as prompts and generated text) to improve our AI models and features. When used for this purpose, we take steps to de-identify or aggregate the data where feasible. You may have options to control this use as described in Section 5.
3. How We Share Your Information
We may share the information we have collected about you in certain situations:
- With Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, AI model providers, and marketing assistance. These service providers will have access to your information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- For Collaboration: If you use collaboration features, information such as your name, profile picture (if any), and your User Content may be shared with other users you collaborate with.
- By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
- Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- With Your Consent: We may disclose your personal information for any other purpose with your consent.
- Aggregated or De-identified Data: We may share aggregated or de-identified information, which cannot reasonably be used to identify you, for research, analysis, or other purposes.
4. Your Data Rights and Choices
Depending on your location, you may have certain rights regarding your personal information. These may include the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate personal information.
- Request deletion of your personal information.
- Opt-out of certain data uses (e.g., marketing communications, use of your data for AI model training if such an option is provided).
- Data portability.
You can typically manage your account information and communication preferences through your account settings. For other requests or if you have questions about your rights, please contact us using the details provided below.
5. Data Security
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
6. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. User Content is retained as long as your account is active or as needed to provide you the Service.
7. International Data Transfers
Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside [Your Company's Country of Operation, e.g., Malaysia] and choose to provide information to us, please note that we transfer the data, including Personal Data, to [Location of Servers, e.g., United States] and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
8. Children's Privacy
Our Service is not intended for use by children under the age of 13 (or a higher age threshold if applicable in your jurisdiction). We do not knowingly collect personally identifiable information from children under 13. If you become aware that a child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By email: lucasgoh@pagestore.space